At Nitty & Gritty, we are dedicated to providing premium, minimalist products that are thoughtfully packaged with care. If for any reason you are not completely satisfied with your purchase, we encourage you to contact us at nittyandgrittyco@gmail.com with your order number, and our team will be more than happy to assist you.
Please see the guidelines below for our refund and exchange policies.
- Final Sale Items: All purchases of digital products, custom orders, and pre-order items are final and are not eligible for refunds or exchanges.
- Size Selection: We do not offer refunds or exchanges for items ordered in the wrong size. To ensure the correct fit, please consult our product size guide, and if you need further assistance, feel free to contact us for guidance.
- Faulty or Incorrect Orders: If you believe there has been an error with your order or if you’ve received a defective product, please reach out to us within 7 days of delivery with your order number. We will promptly work with you to resolve the issue.Please note that many of our products have handmade elements, and slight variations in cut or finish are to be expected. These variations are part of the product’s unique quality and are not considered defects as they do not impact functionality.