Privacy Policy – Your Data, Our Commitment
At the Nitty n Gritty, safeguarding your personal information is our highest priority. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website, make a purchase, or contact us in any form. Our practices comply with all relevant privacy laws and regulations, including but not limited to GDPR, CCPA, and other applicable frameworks.
Information We Collect
We collect both personal and non-personal data to enhance your experience, process transactions, and improve our services.
1. Personal Data
Collected when you make a purchase, sign up for newsletters, or contact customer support.
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely via third-party gateways)
- Account credentials (if you register with us)
2. Non-Personal Data
Collected automatically via browser cookies and analytics tools.
- IP address
- Browser type and version
- Device identifiers
- Referral URLs
- On-site behavior (e.g., pages visited, time spent, clicks)
How We Use Your Information
We use your data to deliver a seamless and secure shopping experience.
| Purpose | Details |
|---|---|
| Order Fulfillment | Processing, confirming, and shipping your orders |
| Customer Service | Responding to inquiries and resolving issues |
| Account Management | Creating and managing user profiles |
| Marketing & Promotions | Sending personalized offers and newsletters (with opt-out options) |
| Website Optimization | Improving content, design, and user experience |
| Legal Compliance | Meeting legal obligations and preventing fraud |
Sharing and Disclosure of Information
We do not sell, trade, or rent your personal information. However, we may share data with trusted third parties under strict confidentiality agreements:
- Payment processors (e.g., Stripe, PayPal)
- Shipping partners (e.g., USPS, FedEx)
- Marketing platforms (e.g., Klaviyo, Meta)
- Analytics services (e.g., Google Analytics)
- Legal entities when required by law or court order
Cookies & Tracking Technologies
Cookies are used to personalize content and ads, provide social media features, and analyze our traffic.
Types of Cookies We Use:
- Essential Cookies: Required for basic functionalities like checkout
- Performance Cookies: Monitor site usage to enhance performance
- Functionality Cookies: Remember preferences like language or location
- Targeting Cookies: Deliver personalized ads based on browsing behavior
You can manage or disable cookies via your browser settings.
Data Security Measures
We implement robust physical, electronic, and managerial safeguards to protect your data.
- SSL encryption on all data transfers
- Two-factor authentication for admin access
- Role-based permissions for staff
- Routine malware scans and patching
- Secure payment gateway integrations
Your Rights and Choices
We empower you to control your data:
Under GDPR (for EU residents):
- Right to access your data
- Right to rectify incorrect or incomplete data
- Right to be forgotten (data deletion)
- Right to restrict processing
- Right to data portability
- Right to object to direct marketing
Under CCPA (for California residents):
- Right to know what personal data is collected and how it’s used
- Right to request deletion of personal information
- Right to opt-out of the sale of personal data (we do not sell your data)
Data Retention
We retain your data only as long as necessary for the purposes stated in this policy or as required by law.
| Data Type | Retention Period |
|---|---|
| Order history | 7 years (for tax and legal compliance) |
| Email communication | 2 years from the last interaction |
| Account data | Until account deletion |
| Analytics cookies | Up to 26 months (configurable) |
International Data Transfers
If you are located outside the United States, be aware that your data may be transferred to, stored, and processed in the U.S. By using our services, you consent to this transfer in accordance with this Privacy Policy.
Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we learn that we have inadvertently gathered such data, it will be deleted promptly.
Policy Updates
We may update this Privacy Policy from time to time. The “Last Updated” date will always be visible at the top. Continued use of our site signifies your acceptance of any revised terms.
Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, contact us directly:
Email: info@thenittyngritty.com
Phone: (512) 649-5909
We are committed to transparency, control, and protection of your personal data. Your trust is essential to us. We encourage you to read this Privacy Policy thoroughly and reach out with any questions or concerns.